Documentation

Everything you need to know about using Clovia to diagnose and fix checkout issues.

Installation & Setup

Get Clovia running on your Shopify store in less than 5 minutes.

Install Clovia from the Shopify App Store
Enable the 'Clovia Spy' App Embed in your Theme Editor
Confirm Web Pixel extension is active for checkout tracking
Verify connection by visiting your storefront

Real-time Monitoring

Understand the 'Journey in progress' and live session tracking.

Real-time session updates from storefront to checkout
Automatic syncing of Visitor IDs across domains
Live heartbeat tracking on the checkout page
Detecting 'Journey in progress' status for active shoppers

Forensic Diagnostics

How Clovia identifies the root cause of every abandonment.

Evidence-backed matching for technical, UX, and business issues
Confidence and evidence quality on every root cause
Issue clustering with drilldowns into isolated customer journeys
Noise filtering for browser, payment, and telemetry errors
Analyzing lost revenue based on abandoned cart values

Alerts & Automation

Stay informed and turn insights into actionable tasks.

Connecting Slack for real-time critical error alerts
Configuring daily or weekly plain-English revenue-lost reports
Auto-generating action items from detected issues