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Documentation

Everything you need to know about using Clovia to diagnose and fix checkout issues.

Getting Started

Learn how to install and set up Clovia for your Shopify store.

  • Install Clovia from the Shopify App Store
  • Authorize the required permissions
  • Configure your notification preferences
  • Start monitoring your checkout sessions

Understanding Your Dashboard

Navigate the Clovia dashboard and interpret your checkout analytics.

  • Overview of key metrics and KPIs
  • Reading the session timeline
  • Filtering and searching sessions
  • Exporting data and reports

Alerts & Notifications

Configure Slack and email alerts for checkout issues.

  • Setting up Slack integration
  • Configuring email notifications
  • Customizing alert thresholds
  • Managing notification frequency

Root Cause Analysis

Deep dive into how Clovia identifies checkout failures.

  • How session forensics work
  • Understanding error categorization
  • Reading diagnostic reports
  • Taking action on recommendations

Settings & Configuration

Customize Clovia to fit your store's needs.

  • Account settings
  • Billing and subscription management
  • Team member access
  • Data retention preferences

FAQ

Answers to commonly asked questions.

  • How does Clovia track sessions?
  • Is my customer data secure?
  • How do investigation limits work?
  • Can I upgrade or downgrade my plan?